Last updated: June 2024

By signing this agreement, you (Client) agree to engage Elizabeth Bond of Zenbird Words (Service Provider) to proceed with copywriting and marketing services for a VIP Copy Day, VIP Intensive or VIP Half Day (existing clients only) and agree to the conditions set forth in this Service Agreement.

During a VIP Copy Day, the Service Provider agrees to devote 8 hours to assignments determined by the Client, as well as up to 1 hour for a pre-VIP Copy Day Strategy Call, and up to 30 minutes for post-VIP Copy Day support (within 14 days).

Work will be performed at the offices of the Service Provider, but may take place at other locations, as required. Work priority and scheduling will be at the discretion of the Client. Work will normally occur between the hours of 9 am- 5 pm AEST on weekdays (Monday to Friday). For overseas clients or those outside AEST time zone, working times and days will be negotiated on a case-by-case basis at the discretion of the Service Provider.

During the pre-VIP Copy Day strategy call, the Client will receive a 60-minute strategy call with the Service Provider at the beginning of the work. The Client agrees to indemnify and hold the Service Provider harmless from any claims or liability arising from any advice given as a result of this Agreement. The Client will receive an email to schedule the call with the Service Provider.

During the post-VIP Copy Day support, the Client will receive a 30-minute ‘check-in call’ within 14 days of completion of the work. The Client is able to ask any questions or discuss any concerns about the work that was performed during the VIP Copy Day with the Service Provider. The Client will receive an email to schedule the call with the Service Provider on finalisation of the work.

Please note that this Post-VIP Copy Day support does not cover additional work that exceeds the initial services agreement or what was completed during the VIP Copy Day. If the Client has additional work that needs to be performed, the Client will be given the option to book another VIP Copy Day or a VIP Half Day.

VIP Intensives are either a series of VIP Copy Days or a combination of VIP Copy Days and VIP Half Days, depending on the nature of the work that needs to be completed and at the discretion of the Service Provider.

VIP Intensives (of 2 or 3 days) also include a pre-VIP Intensive (up to) 90-minute strategy call with the Service Provider at the beginning of the work and a 30-minute ‘check-in’ call of post-VIP Intensive support within 14 days. VIP Day Intensives of longer duration will be negotiated at the time of enquiry.

VIP Half Days are only available to existing Clients to build on completed work or as a retainer agreement. Please note: VIP Half Days can also be incorporated into the ‘package’ of a VIP Intensive. During a VIP Half Day, the Service Provider agrees to devote 4 hours to assignments determined by the Client, as well as 30 minutes for a pre-VIP Half Day strategy call, and up to 15 mins of post-VIP Half Day support (within 14 days).

Payment for VIP Copy Days will be to the Service Provider at the Beta rate of $1500 (usually $2250, that’s 33% discount), VIP Half Days at the Beta rate of $750 (usually $1125, that’s 33% discount) and will be due at the time of booking. VIP Intensives of varying duration will be finalised at the time of enquiry and will be based on the above rates.

Disclaimer:

The outcome of your VIP Copy Day, VIP Intensive or VIP Half Day depends on the timeliness and thoroughness of the Client’s pre-work and feedback. Please note: the Client is booking the services of the Service Provider for the allocated amount of time, not a specific set of deliverables. If the Service Provider is providing a ‘bundle’ or ‘order of priority’ list of services, these items will be completed in order of priority according to the Client’s wishes. These details will be discussed and agreed on, at the Strategy Call prior to work commencing.

Feedback from the Client about the VIP Experience during the Beta phase, in the form of a testimonial, short survey, online review or recommendation will be requested by the Service provider. Details to be provided.

Services provided by the Service Provider in addition to/after the VIP Copy Day will be made available by the Service Provider as a VIP Half Day or VIP Copy Day, VIP Intensive at the current Beta rates and will be billed separately.

This purchase is non-refundable but may be transferred to another date or service with written notice 7 days prior to the booked pre-VIP Day strategy call date. The Client’s payment is valid for 90 days and must be used within that timeframe.

In the event that the VIP Day fails to occur within 90 days, or the Client fails to request a new date at least 7 days prior to the booked pre-VIP Day strategy call date, the deposit will be forfeited and the VIP Day will be terminated.

If the Client wishes to reschedule beyond 90 days, the original deposit may, at the Service Provider’s discretion, be applied to a new booking at the current VIP Day rate, which may or may not be higher than the original booking rate. Please note, in the Beta phase, there would be a 20% increase on this rate.